Lead - Network Operations & Support

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Candidate should have 12+ years of experience Service Delivery

Experience in coordinating with Customer, Suppliers and other stakeholders

MIS reports handling experience

Sound knowledge and Experience in the site management

Knowledge of radio base station and work experience in Cell site deployment

Experience in cell site validation and understand the requirements

Proactive skills required to manage various situations

Understanding of Field engineer scheduling and manage site visits

Experience in supervising team members’ work and providing support on queries.

KPI management such as SLA

Periodic update to customers is key activity/responsibility

Constantly monitor and report on project progress and status to all stakeholders

Experience in managing international customer

Conflict management

Strong Verbal and written communication skills

A good team player & good customer experience

Knowledge of PEGA, ORMT, Remedy