Customer Support Associate

Company

Ananta Svastha Pvt. Ltd.

Position

Customer Support Associate

Location: 9 th Floor, Pride Gateway, ANANTA SVASTHA PRIVATE LIMITED THE BOARDROOM Co-working, above Croma, Baner, Pune, Maharashtra 411045

Employment Type

Full-time

Experience

0–2 years

Department

Customer Support

Job Summary

Ananta Svastha Pvt. Ltd. is looking for a Customer Support Associate to join our growing team. The candidate will be responsible for handling customer queries, providing product-related information, coordinating with internal teams, and ensuring a smooth and positive customer experience.

We are looking for someone who has good communication skills, a customer-first approach, strong follow-up skills, and the ability to handle multiple tasks efficiently.

Key Responsibilities

Handle customer queries through phone calls, WhatsApp, email, and other communication channels.

Provide customers with accurate information regarding products, orders, pricing, availability, and delivery.

Resolve customer complaints and concerns professionally and within the required timeline.

Coordinate with sales, operations, and other internal teams for timely resolution of customer queries.

Follow up with customers regarding orders, enquiries, pending issues, and service requests.

Maintain accurate records of customer interactions, enquiries, feedback, and complaints.

Escalate complex issues to the appropriate team when required.

Collect customer feedback and communicate relevant insights to the internal team.

Ensure timely follow-up and closure of customer requests.

Support the sales team with customer coordination and other customer-related activities.

Maintain a professional and positive relationship with customers.

Requirements

Bachelor's degree in any discipline.

0–2 years of experience in Customer Support, Customer Service, Sales Coordination, or a similar role.

Freshers with excellent communication skills are welcome to apply.

Good verbal and written English communication skills.

Comfortable communicating with customers over phone, WhatsApp, and email.

Good follow-up, coordination, and problem-solving skills.

Basic knowledge of MS Excel / Google Sheets.

Ability to manage multiple tasks and maintain accurate records.

Positive attitude, patience, and a customer-focused approach.

Preferred Skills

Customer Service | Customer Support | Communication Skills | Follow-up | Customer Relationship Management | Problem Solving | Coordination | MS Excel | Google Sheets | WhatsApp | Email Communication

Note

Candidates who are not comfortable speaking and writing in English are requested not to apply.

Why Join Ananta Svastha?

Opportunity to work with a growing and innovative company.

Exposure to customer relations, sales coordination, and business operations.

Opportunity to learn and grow within the organization.

Collaborative and professional work environment.

If you are enthusiastic, customer-focused, and enjoy interacting with people, we would love to hear from you.

To Apply

Please share your CV at Email ID: sakshee@anantasvastha.com OR

Contact

+91 8529922214

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person