Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Chennai, Tamil Nadu

Job Summary

As a Linux Administrator specializing in RedHat Satellite and RedHat Cluster, you will play a critical role in ensuring operational excellence within the Support & Operations team. Your expertise will be crucial in resolving technical issues, providing on-call support, and conducting root cause analyses, all aimed at enhancing customer satisfaction and operational efficiency.

Key Responsibilities

• Provide Technical Support And Solutions By Managing And Troubleshooting Linux Systems And Redhat Satellite Environments To Ensure High Availability And Performance.

• Conduct Root Cause Analysis For Escalated Tickets, Utilizing Linux Command-Line Tools And Logs To Identify And Resolve Underlying Issues Effectively.

• Develop And Maintain A Knowledge Base For Common Issues And Solutions In Linux And Redhat Environments, Ensuring Continuous Improvement And Easy Access For Team Members.

• Independently Resolve Support Tickets Within Agreed Slas, Utilizing Redhat Cluster For High-Availability Configurations And Ensuring Minimal Downtime For Clients.

• Enhance Customer Experience Through First Call Resolution Initiatives, Aiming For High Customer Satisfaction Scores And Reducing The Number Of Reopened Cases.

Skill Requirements

• Proficient In Linux System Administration With A Strong Understanding Of Redhat Satellite And Redhat Cluster Technologies.

• Solid Troubleshooting Skills With The Ability To Analyze Complex Technical Issues And Implement Effective Solutions.

• Familiarity With Quality Standards, Regulatory Requirements, And Company Policies Related To It Support And Operations.

Other Requirements

• Optional But Valuable Certifications: Red Hat Certified System Administrator (Rhcsa), Red Hat Certified Engineer (Rhce)