Associate Technician - IT Networks

Location Chennai, Tamil Nādu Category Support Services Job Type Full time Job Id R2130564 Posted Date 09/28/2026

JOB DESCRIPTION

Title

Associate Technician - IT Networks

Position Overview

The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure.

The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.

Key Responsibilities

Monitoring & Alert Management

Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools

Identify, acknowledge, and perform initial triage of alerts in a timely manner

Escalate incidents to appropriate support teams based on defined procedures

Incident & Ticket Management

Create, update, and manage incident tickets in the IT service management (ITSM) system

Ensure all tickets contain accurate, detailed, and timely documentation

Track incidents through resolution and follow up as needed

Support major incident coordination, including internal updates and stakeholder communication

Initial Troubleshooting

Perform basic troubleshooting of network, server, and application issues using documented procedures

Gather relevant diagnostic information before escalation

Apply standard operating procedures (SOPs) and knowledge base articles

Communication & Coordination

Serve as a primary point of contact for incident status updates

Communicate clearly and professionally with internal teams and stakeholders

Provide timely updates on incident progress and resolution

Escalation Management

Escalate incidents based on severity, impact, and defined service level agreements (SLAs)

Coordinate with Tier 2/3 teams to ensure efficient resolution

Operational Support

Follow established processes for change management and maintenance activities

Monitor system health and report anomalies or recurring issues

Assist with routine operational checks and tasks

Shift Coverage

Participate in a 24/7 rotating shift schedule, including nights, weekends, and holidays

Qualifications

Education

High school diploma or equivalent required

Associate degree or technical training in IT or related field preferred

Experience

0–2 years of experience in a NOC, Help Desk, or IT support environment preferred

Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required

Experience with ITSM platforms (e.g., ServiceNow) preferred

Certifications (Preferred)

CompTIA Network+ and/or Security+ (or willingness to obtain)

ITIL Foundation certification (or willingness to obtain within 6 months)

Skills & Competencies

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)

Basic understanding of Windows and Linux server management

Strong problem-solving and analytical skills

Ability to follow documented processes and procedures

Effective verbal and written communication skills

Ability to prioritize tasks in a fast-paced environment

Attention to detail and strong organizational skills

Ability to work independently and as part of a team

Work Environment

24x7 operations center environment

Shift-based work schedule

Occasional high-pressure situations requiring rapid response

Success Factors

Timely and accurate incident response and escalation

High-quality ticket documentation

Adherence to SLAs and operational procedures

Strong collaboration with internal support teams