Customer Success Manager (CSM)

About Klicpic

Klicpic is Bangalore’s premier photography service specializing in capturing life’s most cherished milestones—from Newborn and Maternity shoots to high-energy Family Events (Baby Showers & Housewarmings). We combine top-tier creative talent with seamless execution, providing clients across Bangalore and Hyderabad with unforgettable visual memories.

About the Role

We are hiring a high-performing Customer Success Manager (CSM) based at our Bangalore office to lead client operations and drive account expansion. You will lead a dedicated team managing the end-to-end client journey across our specialized photography verticals.

Domain experience in photography is preferred. We welcome operational leaders from hospitality, aviation, ed-tech, real estate, or agency backgrounds who excel at team management, client empathy, and revenue growth through upselling.

This role offers a fast-track career growth trajectory to step into Senior Customer Success Manager within 8 to 12 months.

Key Responsibilities1. Team Leadership & Daily Operations (Bangalore HQ)

Lead, mentor, and monitor the performance of team to deliver standard-setting client experiences across Bangalore.

Streamline post-booking workflows, coordinating seamlessly between clients, your CRE team, and our Bangalore studio/on-field shoot teams.

Conduct weekly performance syncs, track CRE SLAs, and ensure swift query resolution.

Milestone Service Delivery & Client Satisfaction

Oversee the end-to-end client journey for Newborn, Maternity, and Event shoots—from initial consultation to final album and gallery delivery.

Maintain an empathetic, high-touch communication style tailored to expecting mothers, parents, and families hosting major celebrations.

Maintain industry-leading CSAT and NPS scores across all accounts under your vertical.

Account Expansion & Upsell Revenue

Build structured upselling workflows for the CRE team (e.g., premium canvas/album upgrades, additional edited frames, drone footage add-ons, or year-long milestone packages like 1st-birthday shoots).

Motivate CREs to turn single-shoot clients into lifelong Klicpic family account retainers.

Meet and exceed monthly team targets for retention and upsell revenue across the Bangalore region.

Key Qualifications

Location

Based in or willing to relocate to Bangalore.

Leadership Track Record: 2–5 years leading customer success, account management, or service operations teams (open to non-photography sectors like hospitality, tech, retail, or aviation).

Commercial Mindset

Proven experience driving revenue growth through upselling, cross-selling, or customer retention programs.

Process Mastery

Skilled in CRM tools, workflow tracking, and team performance management.

Fluency: Excellent English and Hindi communication skills; conversational knowledge of Kannada/Telugu is a strong advantage for the Bangalore/Hyderabad markets.

What We Offer & Incentive Structure

Fast-Track Growth Path

High performers reaching upsell and team performance milestones will be fast-tracked into Senior Manager.

Uncapped Upsell Incentives

Competitive base salary + direct commission/bonuses on team upsell revenue generated.

Dynamic Culture

Work in a high-growth creative environment capturing moments that matter for thousands of families across Bangalore.

Job Type

Full-time

Pay

₹42,000.00 - ₹52,000.00 per month

Benefits

Cell phone reimbursement

Education

Bachelor's (Preferred)

Experience

Team management

4 years (Preferred)

total work

3 years (Required)

Language

English (Preferred)

Kannada (Preferred)

Work Location

In person