AM OI Operations

Job Description – Assistant Manager (AM)

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the Wealth and Personal Banking-Overseas Indian team.

We are currently seeking an experienced professional to join the International Corridor team.

Job Introduction

IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities.

The NRI business seeks to enhance the Group’s share of wallet from the Non-Resident Indian (NRI) community.

The key focus of this role is to enhance customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.

The key focus of this role is to play a crucial role in achieving the growth strategy especially given that operations and service culture are the main service differentiators in the industry.

Principal Responsibilities

The primary responsibilities of the AM will include but are not limited to the following

MI Management- MI agreement tracker to be properly maintained

Maintaining Daily Report, Sales reports

Ensure own conduct maintains the orderly and transparent operation of financial markets

Lead Management for OI RM, Assigning and tracking leads

File and form checking for Account Opening

AOF checking and maintaining, ensuring proper completeness of forms

Extend support towards reduction in KYC errors, discrepancies

Complaint Management- ensuring e-helpline update, closure of complaints before TAT

Develop individual competence

Develop a collaborative environment with all members of sales team

Stakeholder management is a key to the role requirement.

Monitor and implement best practices

To be open, connected, and dependable and act with courageous integrity always. Full compliance with internal policies, procedures, and compliance requirements

Education Qualifications / Certifications and Requirements

Education Qualifications

Graduate / Postgraduate with a minimum of 2-3 years of experience in Banking Industry.

Other Requirements

The applicant should

Excellent excel skills and operation knowledge in banking (1year)

Deliver at PACE and have a hands-on approach

Be result oriented and dynamic

have brilliant Interpersonal and communication skills

Basic Banking Industry knowledge

Have Team management experience

Pro-tip

Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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