Customer Service & Operations Analyst

Closing date for applications

30/09/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

R-00280343

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst

We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs

You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries

You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs.

Your day-to-day will include

Authorising and investigating all transactions to our KPIs

Collecting and analysing the required information from the customers and businesses

Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate

An awareness of changes in trends, policies and regulations

An understanding of our industry and its customers

Experience of managing stakeholder relationships

At least 12 months of experience in AML/CDD/KYC, with the ability to make informed decisions and provide clear, well-defined justifications for the reviews conducted

Experience in CDD Remediation, including performing CDD/EDD/TDD reviews, as the role requires validating client information through both internal and external sources

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts

Surrounded by 28 acres

Space for 4,100 colleagues

Opened in 2010