International Team Leader( Solar Products Only)

We’re Hiring | Call Centre Manager – Australian Campaign

Employment Type

Full-Time

Shift

Australian Business Hours

Salary

Competitive, based on experience + performance incentives

EcoGreen Australia is growing, and we’re looking for an experienced Call Centre Manager to lead our Delhi-based operations supporting the Australian market.

As a full-service clean energy company delivering commercial solar, battery storage and energy-efficiency solutions across Australia, our operations team plays a critical role in driving customer acquisition and delivering a seamless customer experience.

What You’ll Lead

You will take ownership of a high-performance contact centre covering

• Outbound Sales & Lead Conversion
• Customer Service & Administration
• Installer Scheduling & Field Coordination
• Campaign & Dialer Performance
• Team Productivity & KPI Management

Key Responsibilities

• Lead, coach and motivate outbound sales teams to consistently achieve and exceed targets.
• Drive daily, weekly and monthly performance across sales, conversion, productivity and quality metrics.
• Oversee installer scheduling and coordination across Australia to ensure smooth field operations and minimise cancellations.
• Manage Customer Service and Administration workflows to maintain high service standards and accurate data.
• Monitor live dialer performance, lead quality, list penetration, talk time and conversion rates.
• Identify operational bottlenecks and implement processes that improve efficiency and customer experience.
• Prepare performance reports and provide actionable insights to Australian leadership.
• Build a culture of accountability, ownership, continuous improvement and high performance.

What We’re Looking For

5+ years of Call Centre Management experience, preferably managing high-volume Australian outbound sales campaigns.

Experience in any of the following will be highly valued

• Australian B2C/B2B sales campaigns
• Solar, energy, home improvement or field-service industries
• Installer or technician scheduling
• Logistics and workforce coordination
• Dialer and contact-centre operations
• Performance-driven sales environments

You should also have

• Excellent English communication skills
• Strong understanding of Australian customers and business culture
• Proven people-management and leadership skills
• Strong analytical and reporting capabilities
• A hands-on, target-oriented leadership approach
• The ability to work effectively during Australian business hours

Why Join EcoGreen Australia?

At EcoGreen, you’ll be part of a growing international business working at the intersection of clean energy, technology and sustainability.

You’ll have the opportunity to

• Lead a high-impact Australian campaign
• Work directly with international leadership
• Build and scale a high-performance operations team
• Earn performance-based incentives
• Grow with an expanding clean-energy business
• Take ownership of a critical business function

If you’re an experienced Call Centre Leader who knows how to build teams, drive sales and create operational excellence, we’d love to hear from you.

Pay

₹12,994.52 - ₹58,109.24 per month

Benefits

Flexible schedule

Work Location

In person