Telecaller

We are looking for a confident and goal-oriented Telecaller with 1 to 3 years of experience to join our team. The candidate will be responsible for managing client communications, handling inbound and outbound inquiries, leading payment follow-ups, and ensuring accurate call record management.

Location

Gurugram, Haryana

Experience

1–3 years

Job Type

Full-time

Key Responsibilities

Client Calls & Follow-ups

Make feedback and follow-up calls to current and prospective clients.

Payment Recovery

Follow up with clients to track and collect pending payments.

Enquiry Handling

Answer client questions, explain products/services, and guide new leads.

Issue Resolution

Resolve client complaints quickly by coordinating with senior team members.

Record Keeping

Update CRM software and MS Excel sheets with daily call logs and follow-up status.

Requirements

Good verbal and written communication skills.

Proficiency in Hindi and basic English.

Confident, polite, and professional personality.

Strong communication, conflict handling, and time-management skills to handle high call volumes.

Basic knowledge of MS Excel and CRM systems.

Good client-handling and follow-up skills.

Ability to manage multiple calls and follow-ups effectively

Key Skills

Telecalling | Client Handling | Payment Follow-up | Customer Feedback | Client Coordination | Lead Follow-up | MS Excel | CRM

Pay

₹25,000.00 per month

Work Location

In person