Backend Executive

Job Summary

We are looking for a dedicated and proactive candidate to join our team. In this role, you will be responsible for maintaining strong relationships with our dealers and clients, conducting regular phone follow-ups for orders, and managing our order database efficiently using Microsoft Excel.

Key Responsibilities

Dealer & Client Relationship Management

Make daily outbound calls to dealers and clients to build, maintain, and strengthen business relationships.

Serve as the primary point of contact for dealers and clients regarding order status, product availability, and inquiries.

Address and resolve dealer and client issues or concerns in a prompt and professional manner.

Order Tracking & Follow-up

Follow up regularly with clients and dealers on pending orders, quotes, and payment statuses.

Coordinate with internal departments (Warehouse, Logistics/Dispatch, and Sales teams) to ensure timely order processing and delivery.

Data Management & Reporting

Maintain and update a comprehensive order database in MS Excel.

Accurately enter new orders, update delivery/dispatch details, and track pending status.

Generate daily, weekly, and monthly order status reports for management review.

Gather feedback from dealers and clients to share insights with senior leadership.

Key Qualifications & Requirements

Technical Skills

Strong proficiency in Microsoft Excel.

Communication Skills

Good communication skills.

Interpersonal Skills

Proven ability to build and maintain strong client and dealer relationships.

Problem-Solving & Multitasking: Strong organizational skills with the ability to prioritize tasks and resolve customer queries effectively.

Education & Experience

1.5 –2 years of experience in order processing, dealer management, or customer support

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person