Game Zone Manager

Key Responsibilities

• Operational Management
• Oversee day-to-day operations of the game zone.
• Ensure all games and equipment are in working condition.
• Coordinate with technical teams for timely maintenance and troubleshooting.
• Implement safety and cleanliness standards.
• Team Management
• Recruit, train, and supervise game zone staff.
• Prepare staff schedules and manage attendance.
• Conduct performance reviews and provide regular feedback.
• Customer Experience
• Ensure high levels of customer satisfaction.
• Handle customer queries, feedback, and complaints promptly and professionally.
• Organize special events, promotions, and birthday parties.
• Sales and Revenue
• Monitor daily revenue and prepare sales reports.
• Drive sales through upselling packages and promotions.
• Manage inventory of game cards, tokens, and merchandise.
• Administrative Duties
• Maintain proper documentation related to staff, inventory, and finances.
• Ensure compliance with local laws and mall regulations.
• Liaise with mall management and external vendors.

Qualifications \& Skills

• Bachelor's degree in Hospitality, Business Administration, or related field preferred.
• 2+ years of experience in game zone or entertainment management.
• Excellent leadership and communication skills.
• Strong problem-solving and customer service abilities.
• Basic knowledge of electrical or mechanical equipment is a plus.
• Proficiency in MS Office and POS systems.

Working Conditions

• Location: Paras Pearls Mall, Agra
• Flexible working hours including weekends and holidays.
• Physically active role involving walking and standing for long periods.

You can also share your CV at 9084718734

Job Type

Full-time

Pay

₹25,000.00 - ₹28,000.00 per month

Work Location

In person