Receptionist

Organization

Kalyanam Karoti, Mathura

Department

Front Office / Administration

Position

Receptionist / Front Desk Executive

Location

Mathura, Uttar Pradesh

Employment Type

Full-Time

About the Role

Kalyanam Karoti is a charitable organization working for the welfare of underprivileged and differently-abled persons through healthcare, eye care, disability rehabilitation, special education, physiotherapy, audiology, and community-based services.

We are looking for a polite, professional, and patient-focused Receptionist to manage the front desk and provide efficient support to patients, visitors, attendants, and staff.

Key Responsibilities

• Welcome and professionally attend to patients, visitors, attendants, and guests.
• Manage the reception/front desk and ensure smooth day-to-day operations.
• Handle incoming and outgoing telephone calls and transfer calls to the concerned department.
• Provide accurate information regarding hospital services, departments, doctors, timings, and facilities.
• Assist patients with registration, appointment scheduling, and enquiry-related services.
• Guide patients and attendants to the appropriate department, doctor, diagnostic area, or service counter.
• Maintain patient/visitor records, registers, and required documentation.
• Coordinate with OPD, nursing, billing, laboratory, pharmacy, administration, and other departments.
• Handle general enquiries and resolve routine issues professionally.
• Maintain proper records of appointments, visitors, calls, and correspondence.
• Assist elderly persons, persons with disabilities, and patients requiring special support.
• Ensure the reception area remains clean, organized, and presentable.
• Maintain confidentiality of patient and organizational information.
• Support hospital administration in routine front-office and documentation work.
• Follow organizational rules, SOPs, discipline, and patient-care standards.
• Escalate complaints or serious issues to the concerned supervisor/administrator.

Required Skills

• Excellent communication and interpersonal skills.
• Polite, courteous, and patient-friendly attitude.
• Good Hindi communication; basic working knowledge of English preferred.
• Basic computer knowledge, including MS Office and data entry.
• Good telephone etiquette.
• Ability to handle multiple enquiries and tasks efficiently.
• Good record-keeping and documentation skills.
• Professional appearance and positive attitude.
• Ability to work in a hospital/healthcare environment.

Qualification

• Minimum: 12th Pass
• Graduate in any discipline will be preferred.
• Diploma/Certificate in Front Office, Hospital Administration, or Customer Service will be an advantage.

Experience

• 1–3 years of experience in hospital, clinic, healthcare, hotel, customer service, or front-office operations preferred.
• Freshers with good communication and computer skills may also be considered.

Key Performance Areas (KPI)

• Patient and visitor handling
• Reception and enquiry management
• Appointment/registration support
• Telephone handling
• Accuracy of records and data entry
• Inter-department coordination
• Patient satisfaction and courteous behaviour
• Compliance with hospital SOPs and administrative procedures

Personal Attributes

Polite \| Responsible \| Patient-Friendly \| Well-Groomed \| Punctual \| Team-Oriented \| Professional

Salary

As per qualification and experience

Reporting To

Front Office Manager / Administrative Officer / Hospital Administrator

Pay

₹8,892.97 - ₹20,000.00 per month

Work Location

In person