Collection Executive / Officer

Job Summary We are looking for a Collection Executive to manage customer outstanding payments, follow up on overdue invoices, and ensure timely collection of receivables. The candidate should have good communication, follow-up, and negotiation skills. Key Responsibilities • Follow up with customers for pending and overdue payments through calls, emails. • Maintain and monitor customer outstanding balances and collection status. • Coordinate with the Accounts, Sales, and Service teams regarding payment follow-ups. • Share invoices, payment details, statements, and other required documents with customers. • Maintain proper records of all collection activities and customer commitments. • Ensure payments are collected within the agreed credit period. • Identify overdue accounts and escalate long-pending payments to the concerned manager. • Regularly update collection status and prepare outstanding reports. • Handle customer queries related to invoices, payments, and outstanding amounts. • Follow up on bounced cheques and payment discrepancies. • Support the Accounts team in reconciliation and closure of outstanding balances. Required Skills • Good verbal and written communication skills. • Strong follow-up and negotiation skills. • Basic knowledge of Accounts Receivable / Debtors / Outstanding Payments. • Good knowledge of MS Excel and email communication. • Ability to maintain accurate records and reports. • Customer-handling and problem-solving skills.