Customer Support Specialist

Customer Support – Ecommerce Voice

Job Type

Full-Time

Experience

Fresher

Location

New Town, Kolkata

Job Summary

We are hiring Customer Support Associates for an Ecommerce Voice process. The role involves handling customer interactions over calls, understanding their concerns, and providing accurate and timely assistance while maintaining a professional customer experience.

Key Responsibilities

Handle customer queries through inbound calls.

Understand customer concerns through effective probing and active listening.

Provide accurate information and appropriate resolutions.

Assist customers with order and service-related queries.

Maintain professional and courteous communication.

Ensure quality service and a positive customer experience.

Follow defined process and customer-service standards.

Eligibility

Graduate / Undergraduate candidates can apply.

Freshers are welcome.

Good verbal communication skills.

Strong active listening and customer-handling abilities.

Good problem-solving and query-resolution skills.

Comfortable working in a fast-paced customer-service environment.

Job Details

Salary

₹15,000 In-Hand

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Key Skills

Voice Communication | Active Listening | Customer Handling | Problem Solving | Query Resolution | Service Quality

How to Apply

Email

achalasingh2001@gmail.com

Interested candidates can share their updated CV through email.

Pay

Up to ₹15,000.00 per month

Benefits

Commuter assistance

Work Location

In person