Customer Support Specialist

German Language Expert – Non-Voice

Job Type

Full-Time

Experience

Fresher

Qualification

Any Graduate / Undergraduate

Location

New Town, Kolkata

Job Summary

We are hiring German Language Experts for a Non-Voice Customer Support process. The role involves providing customer assistance through written communication in German, understanding customer queries, analysing concerns, and providing accurate and professional responses.

Candidates should have good German-language comprehension and written communication skills and be comfortable using German in a customer-support environment.

Key Responsibilities

Handle customer queries through non-voice channels such as chat or email.

Understand and respond to customer queries in German.

Provide clear, accurate, and professional written responses.

Analyse customer concerns and provide appropriate solutions or information.

Maintain high standards of written German and communication quality.

Ensure accuracy while handling customer information and queries.

Follow defined customer-service and process guidelines.

Maintain a positive customer experience through professional written communication.

Eligibility

Any Graduate / Undergraduate can apply.

Freshers are eligible.

Good German-language comprehension and written communication skills.

Comfortable communicating professionally in German.

Strong attention to detail and written accuracy.

Good customer-service and problem-solving approach.

Comfortable working in rotational shifts.

Compensation & Benefits

CTC

₹3.8 LPA

Approx. In-Hand: ₹24,000 per month

Transport

One-Way Cab

Travel Allowance

₹1,400

Shift

Rotational Shifts

Working

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Key Skills

German Language | Written German | Non-Voice Support | Customer Service | Written Communication | Query Resolution | Accuracy | Customer Handling

How to Apply

Interested candidates can share their updated CV through

Email

achalasingh2001@gmail.com

Candidates with good German-language written communication skills are encouraged to apply.

Pay

Up to ₹24,000.00 per month

Benefits

Commuter assistance

Work Location

In person