Customer Care Executive

Customer Care Executive – Kolkata

D.S. Research Centre is looking for a Customer Care Executive to join our Kolkata centre. The role involves front-desk management, patient communication, appointment coordination and administrative support in a healthcare environment.

Job Details

Job Title

Customer Care Executive

Location

Kolkata

Job Type

Full-time, Permanent

Experience

2–4 years

Education

Graduate or equivalent

Joining

Immediate

Salary

Competitive, based on qualification and experience

Key Responsibilities

Welcome and assist patients and visitors.

Handle incoming calls and patient enquiries.

Schedule appointments and maintain appointment calendars.

Manage patient registration and basic intake procedures.

Coordinate with doctors and internal teams regarding patient requirements.

Maintain patient records accurately and confidentially.

Handle emails, data entry, filing, scanning and routine documentation.

Assist with patient communication and follow-ups.

Maintain daily front-office records.

Support smooth day-to-day operations of the centre.

Requirements

Graduate or equivalent qualification.

2–4 years of experience in customer service, front office, reception, patient coordination or a similar role.

Good communication skills in Bengali and English.

Strong interpersonal and patient-handling skills.

Good telephone etiquette.

Basic proficiency in MS Office, email and computer applications.

Good organisational and time-management skills.

Ability to multitask and prioritise responsibilities.

Professional, courteous and patient-focused approach.

Attention to detail and accuracy.

Experience in a hospital, clinic, diagnostic centre or healthcare organisation will be an advantage.

Preferred Skills

Patient/customer service

Front desk management

Appointment scheduling

Telephone handling

Data entry and documentation

MS Office

Patient record management

Healthcare administration

About the Candidate

The ideal candidate will be organised, courteous and comfortable communicating with patients and their families. The candidate should be able to handle multiple responsibilities while maintaining professionalism, accuracy and confidentiality.

Pay

₹12,000.00 - ₹15,000.00 per month

Education

Bachelor's (Preferred)

Language

Bengali (Required)

Work Location

In person