(Event Industry) Client Service Manager

Client Service Manager – Event Industry

Company

Event Dynamics India Pvt. Ltd.

Position

Client Service Manager

Experience

4+ Years

Industry

Events / Event Management

Location

Mumbai

Employment Type

Full-Time

Job Summary

We are looking for an experienced and client-focused Client Service Manager to manage key client relationships and ensure seamless coordination between clients and internal event teams. The candidate will be responsible for understanding client requirements, managing communication, coordinating event deliverables, and ensuring successful execution of events while maintaining high standards of client satisfaction.

Key Responsibilities

Act as the primary point of contact for clients throughout the event lifecycle.

Understand client briefs, objectives, expectations, budgets, and event requirements.

Develop strong and long-term relationships with corporate clients, brands, agencies, and event partners.

Coordinate with Business Development, Creative, Production, Operations, Décor, Catering, and other internal teams to ensure smooth execution.

Convert client requirements into clear internal briefs and ensure timely delivery.

Prepare and coordinate event proposals, presentations, quotations, timelines, and project-related documentation.

Conduct regular client meetings, calls, presentations, and site visits.

Manage client feedback, revisions, approvals, and changes throughout the project.

Ensure all deliverables are completed within the agreed timeline, scope, quality, and budget.

Coordinate with vendors and internal teams wherever required for event execution.

Monitor event progress and proactively identify and resolve potential issues.

Handle last-minute changes and client requirements professionally during event execution.

Maintain proper documentation of client communication, approvals, budgets, and project updates.

Prepare regular project status reports and provide updates to management.

Ensure smooth on-ground coordination during events and maintain strong client relationships.

Collect post-event feedback and identify opportunities for improvement and repeat business.

Work closely with the Business Development team to identify opportunities for upselling, repeat business, and client retention.

Required Skills & Competencies

4+ years of experience in Client Servicing / Account Management / Event Management / Experiential Marketing.

Strong understanding of the event industry and event execution process.

Excellent communication and presentation skills.

Strong client relationship management skills.

Excellent coordination and follow-up abilities.

Strong problem-solving and negotiation skills.

Ability to manage multiple projects and clients simultaneously.

Good understanding of event budgets, quotations, timelines, and deliverables.

Ability to work under pressure and manage last-minute event requirements.

Strong interpersonal and team coordination skills.

Proficiency in MS Office, Excel, PowerPoint, and relevant project/CRM tools.

Preferred Candidate Profile

Candidates from Event Management, Experiential Marketing, Advertising, Media, Hospitality, or related industries will be preferred.

Experience handling corporate events, conferences, exhibitions, product launches, brand activations, weddings, and experiential events will be an advantage.

Should be comfortable with client meetings, site visits, and on-ground event coordination.

Should be proactive, organized, presentable, and highly client-oriented.

Willingness to travel and work flexible hours during event execution.

Key Performance Indicators (KPIs)

Client satisfaction and retention

Successful and timely event delivery

Repeat business from existing clients

Quality of client communication and relationship management

Project timelines and deliverables

Budget and scope management

Issue resolution and response time

Client feedback and post-event satisfaction

Contribution to upselling and additional business opportunities

Pay

₹25,000.00 - ₹950,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Food provided

Provident Fund

Work Location

In person