CSR Executive

Join one of India's leading diversified service groups. Whether you are a fresher or an experienced professional, BTW Group offers you the platform to grow, learn, and succeed across our family of companies.

Why Join BTW Group?

We invest in our people. Here is what makes BTW Group a great place to build your career.

Career Growth

Clear promotion pathways and opportunities to move into leadership roles as you grow across our group companies.

Learning Opportunities

On-the-job training, upskilling workshops, and exposure to global visa, travel, financial, and immigration processes.

Professional Environment

Modern offices, collaborative teams, and a culture built on respect, transparency, and ISO-certified processes.

Employee Development

Structured onboarding, mentorship programs, and regular feedback sessions to help you reach your full potential.

Performance Recognition

Employee awards, spot bonuses, and annual recognition events that celebrate your contributions and achievements.

Competitive Salary

Industry-standard compensation packages with performance-based incentives and annual revisions.

Work-Life Balance

Flexible work policies, supportive management, and a culture that respects your personal time and well-being.

BTW Visa Services (India) Pvt Ltd

Prashant Bunglow, 33/15, Karve Rd,

opp. Garware College, Deccan Gymkhana, Pune - 411004

Salary

₹15,000 – ₹18,000 / month

Experience

Fresher Location: Pune Type: Full-Time Dept: Customer Service Note: 2 openings (Pune)

Job Duties & Responsibilities

Handle all incoming and outgoing calls in a prompt, polite, and professional manner.

Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.

Ensure all landline numbers are functional and report any issues to the Admin Department without delay.

Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.

Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.

Keep the reception area clean, organized, and presentable at all times.

Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.

Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

How We Hire

Our Hiring Process

A simple, transparent, and candidate-friendly recruitment journey

Apply Online

Submit your application through our careers page for the role that matches your skills.

Resume Screening

Our HR team reviews your profile to match you with the right opportunity.

HR Interview

Get to know our team, discuss your career goals, and understand the role better.

Technical Round

Showcase your skills through a focused discussion relevant to the role.

Final Selection

Successful candidates are selected and notified with offer details.

Joining & Induction

Welcome aboard! Begin your journey with a comprehensive onboarding program.

Employee Benefits

We care about your well-being and professional growth. Here is what you get when you join BTW Group.

Health Benefits

Comprehensive health insurance coverage for you and your family.

Career Growth

Structured career paths, internal promotions, and cross-departmental opportunities.

Training

Regular training sessions, certifications, and skill-building programs.

Team Culture

Collaborative teams, open communication, and a supportive environment.

Performance Rewards

Incentives, bonuses, and recognition programs that celebrate your hard work.

Learning Opportunities

Access to industry knowledge, mentorship, and real-world exposure.

BTW

Building Trust Worldwide — a diversified group serving individuals, corporates, and institutions across India.

15+ Years of Trust

8 Group Companies

About BTW Group

Founded in Pune, BTW Group has grown into a diversified organization offering services across visas, travel, financial solutions, translations, food services, education, e-commerce, and digital marketing. With a legacy built on trust, transparency, and customer-first service, we have become a reliable partner for individuals, corporates, and institutions nationwide.

What began as a single-table vision is today a trusted group of 8 specialized companies operating under one roof. Our ISO-certified processes, multi-domain expertise, and commitment to quality have helped us serve thousands of happy clients across India.

From visas and attestation to holidays, finance, and education — every service at BTW Group is designed to make complex processes simple and accessible. Our people are at the heart of this mission, bringing professionalism, empathy, and excellence to everything they do.

Our Group Companies

BTW Visa Services India Pvt. Ltd. Tourist Visa · Corporate Visa · Visa Desk

BTW Financial Services & IMF India Pvt. Ltd. Insurances · Mutual Funds · Financial Planning

PEC Attestation & Apostille Services India Pvt. Ltd. Attestation · Apostille · Translation

Journey Cart Holidays India Pvt. Ltd. Air Ticketing · Cruise · Tours · Hotels

Pisum Food Services India Pvt. Ltd. Food & Nutrition · Export

Travind Institute of Travel & Tourism Mgmt. India Pvt. Ltd. Tourism Education · E-Learning

Cart 91 Shopping & Services India Pvt. Ltd. E-Commerce

WGBL India Pvt. Ltd. Lead Generation · Digital Marketing