Tele Calling Executive

Make and receive calls from patients and attendants professionally.

Explain hospital services, departments, doctors, consultation timings, and facilities.

Schedule, confirm, and reschedule patient appointments.

Follow up with patients regarding appointments, investigations, and treatments as instructed.

Handle patient enquiries and direct them to the appropriate department.

Maintain accurate call records and patient enquiry details.

Conduct follow-up calls for patient feedback and service-related communication.

Inform patients about health camps, hospital programs, and approved promotional activities.

Coordinate with Front Office, OPD, Billing, Pharmacy, Laboratory, and other departments when required.

Maintain patient confidentiality and follow hospital policies.

Escalate complaints or difficult situations to the concerned supervisor.

Achieve assigned calling and follow-up targets.

Benefits

Commuter assistance

Food provided

Paid time off

Work Location

In person