IVF Financial Counsellor-Attapur

Role & responsibilities

Act as a one point contact to expectant mother. Liaise between consultant and expectant mother in scheduling trimester check up's, investigations and follow up till delivery admission & discharge.

Explain Birth Packages & Services (Value Added Services).

Responsible for providing financial estimates to the patient as per package & insurance tie ups.

Coordinating with the consultants on maternity & gynec package amounts.

Fortnightly meeting with marketing team to share EDD and gynec procedure data Counseling & follow up of non converted patients from OP to IP.

Tracking of leads - call center, walk in, scan leads, marketing leads, in house consultant leads.

Audit of follow up calls & updation in prescribed template/tracker on a daily basis.

Coordinate with fetal medicine PRE for scan lead updation.

Maintain weekly and monthly tracker of call enquiries.

Report conversion rates to unit admin on a weekly basis.

Root cause analysis for non conversion.

Actively participate & contribute to the meetings related to obg treatment packages.

Performs root cause analysis of each complaint & suggest solution in discussion with Manager & med director

Timely escalate any issue to the 9M Manager /Med director.

To escort patient on a facility tour Co ordinating with service providers for other value added services like yoga, baby shower, new born photo shoot, cake cutting and other mother and baby related activities.

Counsel & explain each detail to the patient related to treatment & financials along with acknowledgement of the same from patient

Coordinate with the patient on any planned events/Promotional activities - Yoga, physiotherapy & lactation.

Address any patient / Attendant, grievances, complaints & maintain tracker of the same.

Take regular feedback/ google reviews from each patient in a structured format & discuss with unit admin/9M manager Med director.

Coordinate with IP PRE for room readiness for customer to have facility visit.

To track & maintain record of all patient concerns & resolving the same.

Submit monthly report of VAS

To coordinate with Gynaec Patient as per the requirement from admission to discharge.

Preferred candidate profile

Minimum Qualifications

Graduate / MHM / MHA

Technical Qualifications Computer Knowledge.

Minimum - 3 to 6 years experience in Hospital as Financial Counsellor

Able to speak local language, English and Hindi

Preferred Experienced candidates PRE's in Gynaec/MICU Department

Work Location: Pillar No. 64, Kohinoor Kings Tower, Gudi Malkapur Rd, Noor Ghat, Gudi Malkapur, Gudimalkapur, Hyderabad, Telangana 500006

Interested candidates can share your updated resume to mehdipatnamhr@ankurahospital.com

Job Types

Full-time, Permanent

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Paid sick time

Provident Fund

Work Location

In person