Assistant Operation Manager -Nursing & Caretaker

Company

LUNIQ HEALTHCARE

Department

Operations – Nursing & Caretaker

Designation

Assistant Operations Manager

Location

Bangalore

Reports To

Operations Manager

Employment Type

Full-Time

About the Role

We are looking for an experienced and responsible Assistant Operations Manager – Nursing & Caretaker to oversee day-to-day operations and ensure smooth, timely, and high-quality service delivery. The role involves coordinating nursing and caretaker services, managing operational teams, handling escalations, monitoring staff deployment, and ensuring continuity of client services.

The ideal candidate should have strong team-handling, communication, coordination, problem-solving, and operational management skills.

Key Roles & Responsibilities

Manage day-to-day nursing and caretaker operations and ensure smooth service delivery to clients.

Lead, coordinate, and monitor the Operations team, including

Client Relations Team

Care Coordinators

Field Supervisors

Handle and resolve client escalations, staff escalations, and operational issues promptly.

Monitor staff deployment, attendance, replacements, and service continuity.

Ensure timely arrangement of replacements in case of staff absence, resignation, emergency, or service disruption.

Coordinate closely with Field Supervisors and Care Coordinators to address field-level concerns and staff-related issues.

Monitor the performance, availability, and deployment of nursing and caretaker staff.

Maintain accurate staff attendance, deployment, replacement, client, and operational records.

Follow up on pending operational issues and ensure timely resolution and closure.

Maintain regular communication with clients, staff, supervisors, and internal teams to ensure smooth operations.

Identify recurring operational issues and support the implementation of appropriate corrective actions.

Prepare and submit daily, weekly, and monthly operations reports to the Operations Manager/Management.

Monitor service quality and ensure that operational processes and company standards are followed.

Escalate critical operational matters to the Operations Manager and provide necessary support for corrective and preventive actions.

Support the Operations Manager in planning, monitoring, and improving overall nursing and caretaker operations.

Conduct regular follow-ups with field teams regarding client requirements, staff concerns, attendance, and service quality.

Ensure proper documentation and timely updating of operational data and records.

Coordinate with HR and other departments whenever required for staffing, attendance, replacements, employee concerns, and operational requirements.

Handle any other operational responsibilities assigned by the Operations Manager or Management.

Required Skills & Competencies

Strong team management and leadership skills.

Excellent verbal and written communication skills.

Good problem-solving and decision-making abilities.

Ability to handle client and staff escalations professionally.

Strong coordination and follow-up skills.

Ability to work in a fast-paced and service-oriented environment.

Good knowledge of staff deployment, attendance, and operational processes.

Strong reporting and documentation skills.

Ability to manage multiple tasks and priorities simultaneously.

Good working knowledge of MS Excel/Google Sheets and basic reporting tools.

Qualification & Experience

Education

Any Bachelor's Degree preferred.

Experience: 2–4 years of experience in Operations, Healthcare Operations, Home Healthcare, Nursing Services, Caretaker Services, Facility Management, or a related field.

Candidates with experience in team handling, staff deployment, client coordination, and escalation management will be preferred.

Key Performance Areas (KPIs)

Service continuity and timely staff deployment

Client satisfaction and escalation resolution

Staff attendance and replacement management

Timely closure of operational issues

Team coordination and performance

Accuracy and timely submission of operational reports

Quality and consistency of service delivery

Effective coordination with Field Supervisors and Care Coordinators

Preferred Candidate Profile

The ideal candidate should be proactive, responsible, organized, and comfortable handling both people and operational challenges. The candidate should be capable of managing multiple escalations simultaneously while maintaining professional communication with clients and staff.

Pay

₹40,000.00 - ₹60,000.00 per month

Work Location

In person