Patient Care Coordinator

Ayoo Care is looking for a compassionate and detail-oriented Patient Care Coordinator to join our growing team. In this role (full-time), you will be the bridge between patients, their families, and our medical team, ensuring seamless communication and a smooth clinic experience. With a blend of administrative tasks and patient-focused responsibilities, you’ll play a key part in delivering the personalized care Ayoo Care is known for.

Key Responsibilities

• Serve as the first point of contact, providing guidance and support to patients throughout their journey at Ayoo Care.
• Respond to patient inquiries over the phone, provide detailed explanations, and follow up as necessary.
• Assist patients in understanding treatment plans, addressing their concerns, and ensuring they feel at ease during their visit.
• Coordinate and manage patient appointments, follow-ups, and schedules to minimize waiting times and confusion.
• Act as a liaison between patients, families, and medical staff, communicating specific care needs or concerns.
• Address patient complaints or feedback with empathy and professionalism, resolving issues promptly.
• Maintain patient confidentiality while adhering to regulatory and clinic policies.
• Handle administrative tasks to ensure the smooth day-to-day operations of the clinic.

Qualifications & Skills

Education

Bachelor’s degree in Healthcare Administration, Psychology, Hospitality Management, Communications, or a related field.

Experience

1- 2 years in a customer service or patient care role.

Experience in a healthcare or hospital setting preferred but not mandatory.

Skills

• Strong interpersonal and communication abilities with a focus on empathy and patience.
• Familiarity with appointment scheduling systems and basic medical terminology is a plus.
• Ability to handle sensitive and confidential information with professionalism.
• Problem-solving mindset with a commitment to delivering excellent service.

Job Types

Full-time, Permanent

Benefits

Paid sick time

Paid time off

Ability to commute/relocate

HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Are open to working on weekends?

Education

Bachelor's (Preferred)

Work Location

In person

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person