Deputy Manager-Customer Experience (Hospital)

Managing customer interactions: Overseeing customer service operations, ensuring a positive experience for patients and visitors.

Team leadership

Leading a team of customer service representatives, providing training, and fostering a positive work environment.

Customer satisfaction

Monitoring customer feedback and satisfaction, and implementing improvements based on feedback.

Operational efficiency

Ensuring smooth operations within the customer experience department, including scheduling and staff management.

Strategic planning

Participating in the development and implementation of customer experience strategies and policies.

Compliance and quality control: Ensuring adherence to hospital policies and regulatory requirements.

Reporting

Creating reports on customer experience metrics and performance for management review.

This role requires a combination of leadership, customer service, and operational management skills to drive the success of the customer experience department. 3

Pay

₹50,000.00 - ₹60,000.00 per month

Benefits

Health insurance

Leave encashment

Paid sick time

Paid time off

Work Location

In person