Senior Analyst - Voice - Telecom : Networking

Senior Analyst - Voice - Telecom : Networking

| Bengaluru, KarnatakaNoida, Uttar Pradesh

Job Summary

We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key Responsibilities

Key Responsibilities

Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier).

Carrier Management

Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.

Stakeholder Communication

Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.

Escalation Management

Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.

Provide timely support to the team members while on complex orders.

Work on process improvement ideas and co-ordinate with the teams to implement them.

Work assignment should be handled effectively ensuring there is uniform distribution of tasks.

Skill Requirements

Required Skills and Qualifications

Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.

Strong understanding of network and its related topologies.

CCNA level knowledge; a CCNA certification is considered a significant advantage.

Understanding of networking basics (LAN, WAN, firewalls)

Problem-solving and communication skills

Good team management skills

Escalation handling

Knowledge on report creation using excel and Gemini

Other Requirements

Experience

4-8 years in telecom provisioning.