Telecaller

Position

Telecaller

Department

Sales & Marketing / Business Development

Location

Jakkur, Bangalore

Employment Type

Full-Time

Experience

0–2 Years

Reporting To

Sales / Business Development Manager

Job Purpose

The Telecaller will be responsible for making outbound calls to existing and potential customers, generating business leads, promoting company products/services, following up with prospects, and maintaining accurate records of all customer interactions.

The role requires good communication skills, a positive attitude, and the ability to consistently follow up with prospects to support the sales and business development team.

• Key ResponsibilitiesA. Outbound Calling

Make daily outbound calls to prospective and existing customers.

Introduce the company, products, services, events, publications, and other business offerings.

Explain products/services clearly and professionally.

Identify customer requirements and business opportunities.

Handle customer questions and provide appropriate information.

Generate qualified leads for the sales team.

B. Lead Follow-Up

Follow up with leads generated through calls, website enquiries, campaigns, events, exhibitions, and other sources.

Maintain regular follow-ups until the lead is converted, closed, or marked as not interested.

Schedule meetings or discussions between prospects and the sales team whenever required.

Ensure no assigned lead is left without proper follow-up.

C. Sales Support

Support the sales team in achieving monthly and quarterly targets.

Promote advertising packages, event participation, sponsorship opportunities, subscriptions, products, and other company offerings as assigned.

Share quotations, brochures, presentations, and other approved sales materials with prospects.

Coordinate with the concerned sales executive for further discussions and negotiations.

D. Customer Relationship Management

Maintain professional relationships with customers and prospects.

Understand customer requirements and communicate them to the concerned team.

Record customer feedback, objections, requirements, and follow-up status.

Ensure timely communication with customers.

E. Data Management & Reporting

Maintain accurate records of all calls and customer interactions.

Update lead status, call remarks, follow-up dates, and customer requirements in the designated CRM/system.

Prepare daily and weekly calling reports.

Submit regular updates on

Number of calls made

Calls connected

New leads generated

Follow-ups completed

Meetings scheduled

Interested prospects

Conversions

Pending follow-ups

Keep customer and prospect databases updated.

Daily Responsibilities

The Telecaller is expected to

Complete the assigned number of calls every working day.

Follow up on all pending leads.

Update call remarks immediately after the conversation.

Maintain the next follow-up date for every active prospect.

Share qualified leads with the concerned sales team.

Participate in team meetings and daily sales discussions.

Submit the required daily activity report.

Required Skills

Excellent verbal communication skills.

Good English communication skills.

Kannada/Hindi or other regional language knowledge will be an advantage.

Good listening and convincing skills.

Basic sales and negotiation skills.

Ability to handle customer objections professionally.

Good follow-up skills.

Basic computer knowledge.

Knowledge of MS Excel/Google Sheets and CRM software is preferred.

Ability to maintain accurate records.

Ability to work with daily and monthly targets.

Desired Qualities

Confident and professional communication.

Positive and customer-friendly attitude.

Self-motivated and disciplined.

Good time-management skills.

Target-oriented approach.

Ability to handle rejection positively.

Willingness to learn about company products and services.

Strong follow-up discipline.

Team player.

Professional telephone etiquette.

Performance Parameters / KPIs

Performance may be evaluated based on

Daily outbound calls completed.

Call connectivity and meaningful conversations.

Number of qualified leads generated.

Follow-up completion rate.

Meetings/demonstrations scheduled.

Lead-to-opportunity conversion.

Sales/conversions generated.

Accuracy of CRM/database updates.

Timeliness of reporting.

Customer feedback and communication quality.

Educational Qualification

Graduate candidates will be preferred.

Candidates with prior telecalling, telesales, customer service, or business development experience will be an advantage.

Experience

Freshers

0–2 years of experience may apply.

Candidates with experience in telecalling, telesales, media sales, event sales, advertising sales, B2B sales, or customer relationship management will be preferred.

Working Conditions

Full-time office-based position.

Regular outbound calling and customer follow-ups.

The role may involve working with daily, weekly, and monthly targets.

Candidate should be comfortable using computers, CRM systems, spreadsheets, email, and telephone communication.

Key Objective

To generate qualified leads, maintain consistent customer follow-ups, support the sales team, and contribute to the company's overall business development and revenue targets through effective telecalling and customer communication.

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

Provident Fund

Work Location

In person