Administration & Operations Executive

About the role

LabChoice Australia is an Australian business, Australia-owned and operated. Supplies laboratory glassware, plasticware, instruments and related products. We are looking for a technically minded Operations Executive to manage customer enquiries, support daily operations and maintain product information across our website and eBay store.

This role requires a quick learner with strong written communication, research skills and attention to detail. You should be comfortable understanding technical products, handling multiple priorities and following tasks through to completion.

Key responsibilities

Manage customer emails professionally, including product enquiries, quotations, order updates and after-sales queries.

Understand customer requirements and research suitable products, checking specifications and compatibility before making recommendations.

Manage the eBay portal, including product listings, customer messages, order queries and listing updates.

Create and update website product listings with accurate descriptions, specifications, images, pricing and product variations.

Conduct product research using manufacturer catalogues, technical datasheets and supplier information.

Compare products and identify differences in materials, dimensions, capacities, applications and operating specifications.

Coordinate with suppliers, warehouse staff and internal teams on stock availability, dispatch, backorders and delivery updates.

Maintain accurate records of customer correspondence, product information and outstanding tasks.

Prioritise urgent enquiries while managing ongoing operational work.

Identify missing or conflicting information and seek clarification rather than make assumptions.

Prepare quotes and maintain customer details in ZOHO CRM

Work closely with the Indian Team and Australian Team.

Pay

₹18,000.00 - ₹22,000.00 per month

Work Location

In person