Diagnostics Services Head

Designation

Diagnostics Services Head

Department

Diagnostic Services

Reporting To

Project Head

Employment Type

Full-Time

Job Purpose

Lead diagnostic services across facilities, ensuring reliable, timely and quality pathology and radiology services with appropriate technical standards, reporting and patient safety.

Key Responsibilities

Lead pathology and radiology services across all Jio Arogya facilities and ensure defined diagnostic standards are maintained.

Establish and monitor diagnostic SOPs, protocols, testing processes, reporting standards and quality controls.

Oversee laboratory and radiology teams, including staffing, technical guidance, rosters and service availability.

Ensure proper sample collection, handling, processing, testing, reporting and timely dispatch of diagnostic results.

Monitor critical, abnormal and delayed reports and ensure timely escalation and clinical follow-up.

Oversee diagnostic equipment, calibration, maintenance, breakdowns and technical readiness in coordination with relevant teams.

Ensure availability and appropriate use of reagents, consumables and other diagnostic requirements in coordination with Supply Chain.

Coordinate with Medical Services and Operations for investigations, referrals, patient requirements and continuity of care.

Monitor diagnostic quality, turnaround time (TAT), sample rejection, reporting accuracy and other diagnostic KPIs.

Lead investigation of diagnostic errors, discrepancies, sample rejection and quality issues and ensure corrective action.

Ensure compliance with applicable laboratory/radiology standards, safety requirements, biomedical waste procedures and accreditation requirements.

Support internal, regulatory and accreditation audits and closure of observations.

Review diagnostic MIS and performance trends and drive service improvement initiatives.

Support training and competency development of laboratory and radiology staff.

Qualification & Experience

MD/DNB Pathology or relevant postgraduate qualification.

Qualification in Radiology preferred for applicable scope.

Relevant senior experience in diagnostic laboratories, hospitals, radiology or multi-centre diagnostic services.

Knowledge of NABL/NABH or applicable diagnostic standards preferred.

Key Skills

Diagnostic Services Management

Pathology & Radiology Operations

Quality & Patient Safety

Diagnostic SOPs & Governance

Equipment & Technical Management

TAT & Performance Management

Audit & Accreditation

Team Leadership

Pay

₹90,000.00 - ₹100,000.00 per month

Work Location

In person