Tele Caller Executive

Key Responsibilities

Manage hotel reservations through the company’s OTA (Online Travel Agency) platform.

Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations.

Resolve booking-related issues promptly and maintain high service standards.

Maintain accurate and up-to-date booking records in the system.

Assist in onboarding and training hotel partners on our reservation system.

Provide technical and operational support for OTA and channel manager integrations.

Identify and implement opportunities for cross-selling services and upgrades to enhance revenue.

Requirements

Freshers & Experience with relevant skills and training are welcome to apply.

Familiarity with hotel management systems (PMS), booking engines, or channel managers is an advantage.

Strong communication and interpersonal skills.

Customer-centric approach with a problem-solving attitude.

Ability to work independently and as part of a collaborative team.

Comfort working in a fast-paced, tech-driven environment.

Revenue target-driven mindset with a focus on achieving monthly individual and team KPIs.

Pay

₹18,000.00 - ₹31,355.72 per month

Application Question(s)

Do you have experience handling bookings and reservations ?

Do you have experience in the tourism industry ?

Work Location

In person