E-commerce Customer Support & Operations Executive

USKIM Enterprise · Mumbai

PayPay not listed

WhereMumbaiMaharashtra

TypeFull time

Posted29 Sep15 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list9 named

Microsoft ExcelCustomer serviceEnglishTechnical supportMicrosoft OfficeE-CommerceBachelor's degreeCommunication skillsTime management

About this job

About the Role

We are looking for a proactive, customer-focused and organised Marketplace Executive to support day-to-day Amazon and eBay operations for a UK-based client.

The role combines marketplace management, customer support, returns, order administration and general e-commerce operations. The ideal candidate will communicate confidently in English, work well in a fast-paced environment, and take ownership of customer queries and outstanding tasks.

Key Responsibilities

Customer Support

Respond promptly and professionally to customer queries across Amazon, eBay and other marketplace channels.

Handle queries relating to products, orders, deliveries, cancellations, returns and refunds.

Ensure customer messages and outstanding queries are followed up and not left unattended.

Take ownership of customer issues through to resolution or appropriate escalation.

Handle basic technical and product-related queries relating to PCs, computer components and peripherals.

Amazon & eBay Marketplace Operations

Support day-to-day Amazon and eBay marketplace operations.

Add, update and maintain product listings through Amazon Seller Central, eBay and relevant platforms.

Monitor orders, cancellations, returns, refunds and pending requests.

Track items due to be returned and follow up on outstanding actions.

Monitor marketplace accounts and flag any issues requiring attention.

Coordinate with internal teams to resolve order, return and account-related issues.

Administration

Maintain accurate trackers, records and documentation relating to orders, returns and customer queries.

Update Excel/Google Sheets and other internal systems.

Prioritise urgent customer and marketplace issues while keeping routine administration on track.

Follow established processes and ensure outstanding tasks are completed on time.

Skills & Qualifications

Strong written and spoken English communication skills.

Customer-focused with a strong sense of ownership and accountability.

Ability to prioritise and manage multiple tasks effectively, particularly during busy periods.

Strong attention to detail and problem-solving skills.

Ability to work independently and know when to escalate issues.

Basic and up-to-date knowledge of PC hardware, including processors, motherboards, RAM, GPUs, storage and peripherals.

Good working knowledge of Microsoft Office, Excel or Google Sheets.

Strong organisational and time-management skills.

Bachelor’s degree in any relevant discipline.

Experience

Minimum 2 years of relevant experience in e-commerce, marketplace operations, customer service, technical support, online retail, or a similar role.

Hands-on experience with Amazon Seller Central, eBay, or other e-commerce marketplace platforms is preferred.

Experience handling customer queries, orders, returns, refunds and marketplace administration.

Experience working with UK customers or within a UK-based business would be an advantage.

Work Location: In person

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