Central Reservations Associate

Brij Hotels · Gurugram

Pay₹15,000–25,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted29 Sep19 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list8 named

Guest relationsMicrosoft OfficeBachelor's degreePhone etiquetteDiplomaCommunication skillsSpring frameworkHotel experience

About this job

Job Description: Reservation Associate/ Reservation Agent
Company: Brij Hotels and Resorts
Department: Reservations / Front Office
Location: Spring House Co-Working, 5th Floor, JMD Regent Arcade, Gurugram, Haryana – 122002

Position Summary

We are looking for a Reservation Associate/ Reservation Agent to handle hotel reservation enquiries, bookings, modifications and cancellations while ensuring excellent guest service and maximizing room revenue.

Key Responsibilities

Handle reservation enquiries through telephone, email, online channels and travel partners.

Process individual and group room reservations accurately.

Provide guests with information regarding room types, rates, packages, availability and hotel facilities.

Coordinate with the Front Office, Sales and Revenue teams regarding bookings and guest requirements.

Handle booking modifications, cancellations, no-shows and special requests.

Maintain accurate reservation records and ensure timely updates in the hotel reservation/PMS system.

Follow up on tentative bookings and convert enquiries into confirmed reservations.

Coordinate with travel agents, corporate clients and other business partners.

Ensure proper communication of guest preferences, VIP bookings and special occasions to the concerned departments.

Handle guest queries professionally and resolve reservation-related issues promptly.

Ensure adherence to hotel reservation policies, rate structures and payment procedures.

Assist in preparing reservation reports and maintaining daily booking information.

Support the team in achieving occupancy and revenue targets.

Candidate Profile

Graduate/Diploma in Hotel Management, Hospitality or a related field.

1–3 years of experience in hotel reservations, front office or a similar role preferred.

Good communication and interpersonal skills.

Strong knowledge of hotel reservation processes and PMS systems.

Good working knowledge of MS Office and email communication.

Customer-focused, organized and detail-oriented.

Ability to handle multiple enquiries and work under pressure.

Professional grooming and a positive attitude.

Key Skills

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

Flexible schedule

Health insurance

Provident Fund

Work Location: In person

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →