CRO (Customer Relationship Officer)

UK Lifestyle

Job Description

CRO (Customer Relations Officer)

Why Join Us

Be a part of the fast-growing retail and consumer-focused business working with Titan World. This role is ideal for someone who wants to build a strong foundation in core HR operations while working in a dynamic, people-first startup environment. You’ll get hands-on exposure to recruitment, employee engagement, HR operations, and compliance, while supporting teams across the organization and contributing to a positive workplace culture.

Role Overview

The Customer Relationship Officer (CRO) will play a key role in enhancing the customer journey at Helios by managing customer engagement, supporting sales teams, ensuring smooth after-sales service, and driving customer loyalty. This role requires a passion for premium retail, strong communication skills, and a commitment to delivering world-class service.

Key Responsibilities

Ensure exceptional customer experience through personalized engagement and service.

Manage customer queries, complaints, and after-sales service coordination effectively.

Drive customer retention and repeat visits through proactive follow-ups.

Maintain accurate customer data and purchase history in the CRM system.

Support store sales through upselling, cross-selling, and premium customer handling.

Strengthen brand loyalty by engaging customers for new launches and exclusive events

Ensure timely resolution of service requests while meeting customer satisfaction targets.

What We Offer

Opportunity to work with a premium lifestyle brand.

Career growth in luxury retail and customer experience.

Competitive salary + incentives.

Employee learning, product training, and engagement programs.

Qualifications & Experience

Graduate in Business, Marketing, Hospitality, or a related field.

1–4 years of experience in customer relationship roles, preferably in Luxury Retail

Passion for watches and luxury products.

Experience handling high-net-worth or premium customers.

Ability to thrive in a fast-paced retail environment.

Strong understanding of customer loyalty and after-sales excellence.

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

Provident Fund

Work Location

In person