Customer Support Executive, Chat Process

About the Role

We are looking for friendly, articulate, and detail-oriented Customer Support Executives to handle customer queries through live chat. You will be the first point of contact for our customers, resolving their concerns quickly and accurately while delivering an excellent experience in every interaction.

Key Responsibilities

Handle inbound customer chats and respond promptly, accurately, and professionally

Manage multiple chat conversations simultaneously while maintaining quality

Understand customer issues, provide clear solutions, and ensure first-contact resolution wherever possible

Use knowledge base, scripts, and process guidelines to give correct information

Handle complaints and escalations with empathy and patience

Document every interaction accurately in the CRM or ticketing system

Follow up on pending queries and escalate complex issues to the concerned team or Team Leader

Meet performance targets such as Average Handling Time (AHT), CSAT, chat quality score, and response time

Adhere to company policies, data privacy norms, and quality standards

Share customer feedback and recurring issues with the team to help improve the process

Required Skills and Qualifications

Minimum qualification

12th pass or graduate in any stream (graduates preferred)

Excellent written English with correct grammar, spelling, and a professional tone

Typing speed of 30 WPM or above with good accuracy

Good comprehension and problem-solving skills

Ability to multitask and work in a fast-paced environment

Basic computer knowledge (MS Office, browsers, CRM tools)

Patience, empathy, and a positive, customer-first attitude

Willingness to work from the office

Preferred Candidate Profile

Prior experience in chat support, email support, BPO, or e-commerce, fintech, telecom, or travel support processes

Familiarity with chat tools and ticketing systems.

Immediate joiners preferred

Compensation and Benefits

Additional bonuses for consistent high performance

Statutory benefits as applicable (PF, ESIC)

Paid leaves and holidays as per company policy

Regular training and clear career growth (Senior Executive, Team Leader, Quality Analyst, and beyond)

Friendly work culture with performance-based recognition

Working Days and Timings

6 days a week, approximately 9 hours per shift

Timings

9:30 AM to 6:30 PM (may vary by process)

How to Apply

Just fill the form below

https

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Pay

Up to ₹350,000.00 per year

Benefits

Commuter assistance

Health insurance

Paid sick time

Provident Fund

Work Location

In person