Customer Care & Client Relationship Executive

Company

Luxeliv

Location

Noida (Hybrid – 3 to 4 days a week in office, Sector 63)

Salary

₹10,000 – ₹15,000 per month (based on experience and skills)

Working Days

6 days a week (3–4 days in office, rest work from home)

Experience: Prior experience in customer service, client servicing or client handling preferred (internships and part-time work count)

College students may apply

About Us

Luxeliv is a growing brand with its own manufacturing unit in Sector 63, Noida. We're looking for a confident, well-spoken professional to manage our clients and be the link between them and our production team.

Key Responsibilities

Act as the main point of contact for clients over calls, email and WhatsApp

Build and maintain strong, long-term client relationships

Understand client requirements and share them clearly with the production team

Coordinate with production and merchandising to track order status and timelines

Share regular order updates with clients and manage their expectations proactively

Handle client queries, complaints and escalations professionally and resolve them quickly

Follow up on sample approvals, feedback, changes and delivery schedules

Maintain client records, order trackers and communication logs

Identify opportunities for repeat orders and upselling with existing clients

Requirements

Excellent spoken and written English; Hindi is a plus

Strong client relationship and account management skills

Ability to coordinate between clients and the production team and follow up until the job is done

Professional, polite and confident communication, especially under pressure

Good working knowledge of MS Excel, email and Google Sheets

Basic understanding of garment production is preferred

Organised, self-driven and reliable while working from home

Must have a laptop and stable internet for work-from-home days

College students may apply, provided they can manage 3–4 office days a week alongside classes

Candidates living in or near Noida preferred

What We Offer

Hybrid work – only 3–4 days a week in office

Flexible setup that suits college students

Direct client-facing role with a growing brand

Growth opportunities into client servicing and account management

How to Apply

Send your CV to info@luxeliv.com or WhatsApp +91 99710 13373

Shortlisted candidates will be contacted with interview details.

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Work Location

Hybrid remote in Noida, Uttar Pradesh 201301