Assistant Manager - Customer Service

We are looking for a proactive and detail-oriented Assistant Manager- Customer Care to manage and resolve queries raised by distributors, retailers, and sales executives. The role involves backend sales coordination, complaint handling, and ensuring smooth communication between the field sales team and internal departments.

Key Responsibilities

Handle inbound and outbound calls from distributors and retailers.

Resolve product, pricing, dispatch, and scheme-related queries.

Coordinate with Sales Executives and Area/Regional Sales Managers for order processing and follow-ups.

Track dispatch status, pending orders, and delivery timelines.

Manage complaints related to shortages, damages, returns, and credit notes.

Maintain daily MIS reports for pending cases and resolutions.

Coordinate with accounts, logistics, and warehouse teams for issue resolution.

Ensure TAT (Turnaround Time) adherence for all queries.

Required Skills

Strong communication skills (Hindi & English).

Good understanding of distributor-based sales model.

Basic knowledge of ERP / CRM systems.

Proficiency in MS Excel (VLOOKUP, basic formulas).

Ability to multitask and handle pressure during peak season/month-end closing.

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

Flexible schedule

Leave encashment

Provident Fund

Ability to commute/relocate

Patparganj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education

Bachelor's (Preferred)

Experience

Customer service

3 years (Preferred)

Work Location

In person