iTero Field Service Support, Cochin

Description

About this opportunity

Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Align Technology has always set the bar for leadership and change in our industry by constantly innovating to bring new and better solutions to doctors and their patients. In 1999, Align Technology pioneered the invisible orthodontics market with the introduction of the Invisalign system and by 2001 had manufactured one million unique clear aligners. By combining digital treatment planning and mass-customization, with shape-engineering based on biomechanical principles, we have revolutionized the orthodontic industry. Today, we've helped treat over 5 million patients with the Invisalign system and are driving the evolution in digital dentistry with the iTero Intraoral scanner helping to modernize today’s practices by replacing physical impressions, taking treatment planning online, and creating the potential to enable and improve almost every type of dental treatment offered.

Location - Cochin

Role expectations

In this role, you will…

Potential absorption, basis performance – into clinical or sales division.

Work timings (possible visits at 8:30am - 8 PM); 6 days working (Monday to Saturday)

Instrument to be carried around (10Kgs)

Essential duties include but are not limited to the following

Deliver Results

Responsible for working with assigned accounts and team within the organization.

Provide all appropriate reporting to Manager including feedback from customers on a Daily report

Work closely with sales team to develop a high-performance team in India.

Drive the Best Outcomes

Acquire and maintain detailed knowledge of the company's product-iTero

Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business

Co-operation with co-colleagues through observation during co-travel, frequent feedback and the analysis of data

Evaluate levels of customer, product and systems knowledge via in-field assessment

Provide appropriate training and field coaching as required.

Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,

Ensure professional dress code and attitude is maintained at all

Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market.

Be responsible for all quality updates records and customer product feedback for India market.

Perform other duties as assigned

What we're looking for

In this role, you’ll need …

Technical Qualifications

The following skills are required

Ability to effectively and systematically trouble-shoot and qualify issues.

Ability to simply and clearly discuss technical issues with non-technical end users including customers.

A good understanding of and ability to troubleshoot MS Windows Operating Systems.

Non-Technical Qualifications

Must have good interpersonal skills and the ability to work cross-functionally.

Ability to focus attention to detail.

Ability to perform in a fast-paced, highly dynamic environment.

Dynamic, optimistic, accurate, results oriented, hard-working, creative.

Ability to work without constant supervision.

Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions are not working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills.

EDUCATION and/or EXPERIENCE

Bachelor of Dental Surgery (Mandatory)

SKILLS REQUIRED

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English

Ability to actively perform both internal and external correspondence.

About Align Technology

Your growth and well-being

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect

Health and well-being programs to keep you thriving in both body and mind.

Employee-exclusive discounts on Invisalign products.

Learning opportunities through online learning resources and support for your individual development plans.

Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in t