Voice Support Officer(Freshers)(Infopark)

Voice Support Officer – Freshers

Location

Kakkanad, Kochi, Kerala

Experience

Freshers can apply

Job Description

Handle customer/employee queries through phone calls.

Assist employees with their concerns and provide appropriate support.

Understand issues quickly and provide accurate information or solutions.

Maintain professional and clear communication during calls.

Requirements

Good spoken English communication skills (CEFR B2 level).

Good listening and problem-solving abilities.

Willingness to work rotational shifts, including night shifts.

Immediate joiners preferred.

Work Schedule

9-hour rotational shift (8 hours working + 1-hour break).

Rotational weekly off.

Mostly night shifts.

Transportation

Cab facility available for shifts between 6:30 PM and 6:30 AM.

Cab coverage within 25 km of the office.

Pay

₹25,000.00 - ₹28,000.00 per month

Benefits

Cell phone reimbursement

Paid time off

Provident Fund

Application Question(s)

100% English proficiency is mandatory? Are you fluent?

Education

Bachelor's (Required)

Shift availability

Night Shift (Preferred)

Work Location

In person