PARAVET - CALL CENTRE

Job Summary

We are looking for a responsible and animal-care-oriented Call Centre Paravet to support the Mobile Veterinary Unit by handling beneficiary calls, recording livestock-related complaints, coordinating veterinary visits, and maintaining accurate service records.

Key Responsibilities

Receive and attend calls from livestock owners/farmers regarding animal health and veterinary services.

Register and record complaints/service requests accurately.

Coordinate with Veterinary Officers and MVU field teams for timely service delivery.

Provide basic guidance to beneficiaries as per approved veterinary protocols.

Maintain daily call logs, case records, and follow-up details.

Inform beneficiaries about scheduled veterinary visits and service timings.

Follow up on pending cases and update service status.

Maintain confidentiality and professional communication with beneficiaries.

Prepare daily/weekly call centre reports as required.

Perform other duties related to MVU operations as assigned by the reporting officer.

Eligibility & Skills

Qualification

Diploma in Animal Husbandry.

Basic knowledge of animal health, livestock care, and common veterinary services.

Good communication skills in Hindi/local language.

Basic computer knowledge and data-entry skills.

Ability to communicate politely and effectively with farmers/livestock owners.

Good coordination and record-keeping skills.

Willingness to work from 7:00 AM to 5:00 PM.

Salary

₹15,750/- CTC per month

Pay

₹13,000.00 - ₹15,750.00 per month

Benefits

Provident Fund

Work Location

In person