Customer Support Executive (CSE)

About Immer Organic

Immer Organic is a leading company dedicated to providing high-quality organic products to our valued customers. Our commitment to sustainability, health, and exceptional customer service sets us apart in the industry. As we continue to grow, we are looking for a motivated and enthusiastic Customer Support Executive to join our dynamic team.

Job Summary

As a Customer Support Executive at Immer Organic, you will be the primary point of contact for our customers. You will handle inquiries, resolve complaints, and provide product information, ensuring an exceptional customer experience. Your role is crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities

Customer Interaction

Respond to customer inquiries via phone, email, and chat promptly and professionally.

Issue Resolution

Address and resolve customer complaints efficiently, escalating issues when necessary.

Product Knowledge

Maintain a deep understanding of our products to provide accurate information and recommendations to customers.

Order Management

Assist customers with order placement, tracking, and any post-purchase issues.

Feedback Collection

Gather customer feedback and relay insights to relevant departments for continuous improvement.

Documentation

Keep detailed records of customer interactions, transactions, and feedback.

Team Collaboration

Work closely with other departments to ensure a seamless customer experience.

Qualifications

Education

High school diploma or equivalent; a degree in Business Administration or a related field is a plus.

Experience

Previous experience in customer support or a similar role is preferred.

Skills

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Proficiency in using customer support software and MS Office.

Ability to handle stressful situations with patience and professionalism.

Attributes

Customer-focused with a friendly and empathetic demeanor.

Ability to work independently and as part of a team.

Highly organized with excellent time management skills.

Job Types

Full-time, Permanent

Pay

₹10,000.00 - ₹25,000.00 per month

Education

Bachelor's (Required)

Experience

total work

3 years (Preferred)

Customer service

1 year (Required)

Language

English (Required)

Work Location

In person