Staff Engineer, ServiceNow (HAM)

REQUIREMENTS

Experience - 5.5+years

Strong experience in ServiceNow ITAM, HAM, SAM, ITSM, and Integrations

Hands-on experience in designing and implementing ServiceNow integrations

Experience in ServiceNow Asset Management processes and best practices

Experience in other modules like ITOM or CSM along with ITIL knowledge

ServiceNow SPM certification is mandatory

Strong understanding of ITAM, HAM, SAM, and ITSM modules

Ability to translate business requirements into technical solutions

Experience in developing and implementing technical solutions and performing integration testing

Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS

Strong problem-solving, communication, and stakeholder management skills

Ability to work in a global delivery environment

RESPONSIBILITIES

Work with the ServiceNow team to implement ServiceNow solutions across global locations

Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM

Design, develop, and implement ServiceNow integrations

Understand business needs and align them with standardized processes and solution design

Develop and implement technical solutions on the ServiceNow platform

Perform component integration testing and ensure quality delivery

Configure and customize ServiceNow applications based on business requirements

Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS

Collaborate with cross-functional teams to ensure successful project delivery

Troubleshoot and resolve technical issues on the ServiceNow platform

Ensure adherence to ServiceNow best practices and continuous improvement initiatives

Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Originally posted on Himalayas