Sales Associate – Hermès JWP Mumbai Store

Sales Associate – Hermès JWP Mumbai Store

Mumbai, Maharashtra, India

At a glance

Job Category

Retail - Store Sales

Start date

09/29/2026

Years of Experience

Minimum 3 years

Contract Type

Unlimited contract

Job Schedule

Full time

Locations

Store - JWP Mumbai

Legal Employer

HERMES INDIA RETAIL AND DISTRIBUTORS PVT LTD

Posting Date

09/28/2026, 11:25 AM

About the entity

Hermès India consists of an office in Mumbai, with 3 stores across Mumbai and Delhi. The key values remain the same: high standards & authenticity; elegance & simplicity; imagination & curiosity. As a responsible employer, Hermès India is committed to ethics, diversity and inclusion. Join the Hermès adventure and build your bespoke career path!

Details of the job

General Role

As a sales associate, you will be the face of the Maison for JWP store, delivering an exceptional client experience that reflects our heritage and values. You will be responsible for all sales activities. You will drive sales, nurture long-term client relationships and uphold the highest standards of service in line with the local commercial strategy defined by management.

Major Responsibilities

Sales Excellence

Achieve the individual sales target on monthly basis

Contribute actively towards achieving the collective target to support the store sales budget

Strong retail sense, at ease with numbers

Build a strong portfolio of clients (including VIC’s)

Team player spirit

Respect of the Brand integrity and capacity to bring quality in sales as per management requirement

Client Engagement

Create memorable experiences as per Group CX guidelines

Anticipate clients’ needs and requests

Recruit 5 to 10 new clients on monthly basis

Clienteling activities to be performed on weekly basis

Keep customers informed about new products or services, changes, etc.

Communicate the feedback gathered through in-store activities to the store management

Inventory & Operations

Responsible for the daily store operations

VM contribution to maintain a pleasant shopping environment consistently with the brand image

Remain disciplined by adopting the 5S + Smart Ops process

Provide guidance and training to junior SAs or newcomers

Strong support for all retail or communication events (clients list)

Billing sales in line with business requirement

Other duties as assigned by store management

Compliance

Capacity to handle invoicing process in line with defined internal processes

Strict respect of our internal procedures linked to compliance & ethics

Exemplary attitude & behavior in FOH & BOH

Requirements & Capabilities

At least 3-4 years of relevant experience in luxury industry

Proven track record for sales

Impeccable grooming and professional demeanor aligned with luxury standards

Strong Interpersonal skills (communication)

Passion for luxury retail industry

Genuine interest in fashion and understand high quality products

Fluent in English, Hindi, French basic knowledge is an advantage

Basic computer skills

About Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

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