Deputy Manager - Process Training (Training Management/ Training Delivery/ Process Trainer /TNA /TNI / Nesting ) - Hyderabad - REF113652U_2026278897

Job description

Skills required- Process Training + Client Management + Team Management

Domain- GIS

Core responsibilities

Training Management

Client Management

Team management

Detailed Responsibilities

Structure on-boarding training requirements, Pre Process, Process, customer Visits etc

Imparts New Hire Training to trainees from a classroom-training standpoint and ensure maximum knowledge retention resulting in better throughput.

Delivers Workflow Specific Modules pertaining to Adult videos, pornography, hate, violence, harmful & dangerous acts etc.

Participates in Client Calibration and ensure the latest updates in each meeting are cascaded to respective teams

Ensures that all new employees go through the defined new learning path for their respective roles in the account

Assists new hires during OJT and GO-live

Provides refresher and remedial training for existing employees

Understands the role in making the world a safer place and builds a culture on similar lines during training period

Maintains trainee data and information in a processed and structured manner

Generates training reports from time to time and reports closure to manager

Assists in administrative tasks including creation of trainee roster, scheduling transport cabs etc.

Coaches trainees on the floor and delivers feedback

Takes ownership in improving trainee performance

Analyses training needs for employees working for the account

Responsible for account level Training metrics

Responsible for adhering to training standardization guidelines defined by the BU Training Function

Critical Skills Required

Should be well versed with basic excel and PowerPoint skills

Should have excellent communication and interpersonal skills

Should have strong decision-making skills

Should have the ability to prioritize deliverable depending on the risk involved in delay

Should have good stakeholder management skills

Should be able to get things done with minimal guidance

Candidates with experience in Flagged videos as a Process will be given preference

Should have good time management skills

Should have a flair to make the business succeed

Should have professional experience in Industry environment with excellent communication skills and a flair for training can also apply

Ability to engage with the Client and run/lead workshops

Excellent Facilitation and influencing skills