Operation Executive

About the Role We are a fast-growing D2C food brand (dry fruits, healthy snacks, makhana, millet products and more) supplying to leading marketplaces and quick-commerce platforms. We are looking for a hands-on Operations Executive who has already worked on both e-commerce and quick-commerce portals and can own the full PO-to-inward cycle — from PO acceptance and appointment booking to dispatch, delivery and GRN follow-up. Key Responsibilities PO & Portal Management • Monitor, review and accept/reject Purchase Orders daily on Amazon Vendor Central, Blinkit, Swiggy Instamart, Zepto, FirstClub and other portals. • Check PO quantities against available stock and flag shortfalls to the manager before acceptance. • Maintain a live PO tracker (PO no., portal, SKU, qty, value, expiry date, appointment, dispatch and GRN status). Appointments, Shipments & Dispatch • Book delivery appointments / slots with portal warehouses (dark stores, mother hubs, FCs) within the required TAT. • Create shipments, ASNs and invoices on the portals; prepare packing lists, labels and box-level details. • Handle Amazon Seller Central FBA inbound shipment creation and send-to-Amazon workflows. • Coordinate with the warehouse and transporters for timely picking, packing and dispatch as per appointment. • Track every vehicle till delivery; share POD and resolve rejections at the warehouse gate. Inwarding, GRN & Claims • Follow up with portal warehouse teams for timely inwarding and GRN. • Reconcile dispatched vs. received quantities; raise tickets for short-receipts, damages and rejections. • Follow up on debit notes, returns (RTV) and pending claims till closure. Reporting & Communication • Morning report: yesterday’s PO dispatch and inwarding status, plus today’s dispatch and delivery alignment. • EOD report: portal-wise PO status and shipment status, shared daily on email and the operations WhatsApp group. • Escalate any risk to fill rate, appointment slot or on-time delivery immediately. • Coordinate with category, account managers and portal support teams on operational issues. Key Performance Indicators (KPIs) • PO fill rate and PO acceptance % • Appointment booking TAT • On-time dispatch and on-time inward % • GRN / claim closure rate • Daily report discipline (morning + EOD, on time, accurate) Must-Have Requirements • 1–3 years of hands-on operations experience in BOTH e-commerce and quick commerce (candidates with only one of the two will not be considered). • Working knowledge of at least one e-commerce portal (Amazon Vendor Central / Seller Central, Flipkart, JioMart) and at least one quick-commerce portal (Blinkit, Swiggy Instamart, Zepto, BigBasket/BB Now). • Clear understanding of PO, appointment, ASN, invoice, GRN, fill rate and debit note processes. • Good in MS Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas). • Comfortable with fast-paced, deadline-driven daily operations and warehouse/transporter coordination. • Good written and spoken communication in English and Hindi; Kannada is a plus. Good to Have • Experience in FMCG / food / D2C brand operations. • Experience with Amazon FBA inbound and quick-commerce dark-store / mother-hub supply. • Exposure to inventory planning or demand forecasting. Education • Graduate in any discipline (BBA / B.Com / Supply Chain preferred). What We Offer • Salary: ₹35,000 per month. • Direct exposure to multi-portal marketplace operations of a growing brand. • Fast growth path to Senior Operations Executive / Team Lead.