Operation Executive-Travel

Job Description (JD) – Reservation Executive

Job Title

Reservation Executive

Department

Reservations / Operations

Location

Noida sector 63

Job Summary

The Reservation Executive is responsible for handling customer booking requests, managing reservations, providing travel-related information, and ensuring a seamless booking experience. The role requires excellent communication skills, attention to detail, and the ability to coordinate with suppliers and customers effectively.

Key Responsibilities

Handle inbound and outbound reservation inquiries via phone, email, and online platforms.

Process bookings for hotels, holiday packages, transportation, and other travel services.

Confirm reservations with customers and suppliers.

Maintain accurate reservation records and update booking systems.

Assist customers with itinerary changes, cancellations, and refunds as per company policies.

Coordinate with vendors, hotels, and transport providers for booking confirmations.

Provide customers with travel information, policies, and documentation requirements.

Resolve customer queries and complaints professionally.

Ensure timely follow-up on pending bookings and payments.

Prepare daily, weekly, and monthly reservation reports.

Required Skills & Qualifications

Graduate

6months–2 years of experience in reservations, travel operations, or customer service.

Good communication and interpersonal skills.

Knowledge of travel booking systems and MS Office.

Strong organizational and multitasking abilities.

Customer-focused approach with problem-solving skills.

Preferred Skills

Experience in the travel and tourism industry.

Knowledge of domestic and international travel bookings.

Familiarity with CRM and reservation management software.

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Internet reimbursement

Leave encashment

Paid sick time

Work from home

Work Location

In person