I O Engineering Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Work directly with EEPS Integration delivery staff and EEPS staff - from technical to executive level - to execute deployment timelines supporting implementation lifecycle across global teams

Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers

Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams

Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency

Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams

Understand project value and impact, aligning to the program and project goals

Drive best-practices and documentation in support of repeatable processes

Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to

Untrusted and Trusted data center cutovers

Trusted user site cutovers

Voice migrations

Possible cutovers for Firewall work or other internal projects

Guest Access cutovers

B2B tunnel migrations

Regional Hub Migrations

During non-implementation time, focus on items such as, but not limited to

Build a Communications Repository

To be leveraged for status updates and issue resolution

Build a Key Contacts Repository

For global teams and Business Partner-specific integrations

Implementation Plan Revisions

Update cutsheets or implementation plans based on real-time experiences

Reviewing Rally Kanban Boards

Resource for understanding where work is actively updated for global project teams

Documentation Updates

Support global project team with any administrative updates on current progress (IRAADs Project Plans, Rally Cards, as applicable)

Overall Initiative

Suggest ideas and ways to offload the work being done by the US-based Integration Leads during their non-Business hours

Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

Bachelor's Degree in Computer Science/related field or equivalent experience

7+ years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership

7+ years of experience in managing IT Projects, initiatives and deliverables

5+ years of Project Management experience, including

Analysis of requirements and documentation

Project Issue and Risk mitigation/resolution

Implementation/Deployment plan creation and management

Project Communication and follow-up

Health Care industry or Fortune 100 size company and complexity experience

Experience with Integration processes & practices, methodologies and terminology

Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes

Experience with generative AI APIs and frameworks like OpenAI, Google Gemini, Hugging Face, LangChain, AutoGen, or Microsoft Copilot Studio etc.

IT experience (Infrastructure, Networking and Datacenter Migration)

Demonstrated experience managing multiple technical project deployments of varying complexity across global team

Solid experience utilizing SDLC and Integration methodologies to complete project implementation/deployments

Understanding of Network and Systems technologies, including Microsoft email solutions

Proven excellent collaboration, negotiation and influencing skills

Proven to possess ability to craft effective prompts for generative AI systems (prompt engineering).

Proven excellent verbal and written communication skills

Proven solid ability to proactively communicate concise, written summaries of issues and resolutions

Proven excellent organizational skills and ability to initiate and own all aspects of multiple projects

Proven solid inter-personal skills to communicate effectively across all levels and audiences (executives, technologists, engineers, customers, vendors and other business professionals)

Actively demonstrate critical thinking within daily activities and across all work deliverables

Proven solid quantitative and qualitative analytical skills with a "can-do' approach to solving problems

Demonstrates self-confidence and self-reliance in all aspects of this role, including escalations

Demonstrates ability to define project scope, objectives, deliverables, and timelines

Proven effectively manage and communicate implementation/deployment expectations to global team members and stakeholders in a timely manner

Proven ability to consistently time manage effectively across multiple projects in a fast-paced and changing environment

Proven flexibility to adjust when needed, to think in the moment and propose solutions to challenges

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized grou