PR
Customer Support Executive
Primeiro Innovative Solutions Pvt Ltd · Kochi
Pay₹17,000–20,000a month, as listed
WhereKochiKerala
TypeFull time
Posted30 Sep9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
Skills they list33 named
Customer feedback collectionCustomer records maintenanceInbound customer enquiry call handlingPhone communicationCall loggingUpsellingClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient data maintenance in CRMLocal languageVoice-based call centre experienceSales12th PassClient feedback collectionBachelor's degreeClient servicesProblem identificationCRM system proficiencyHindiClient communication skillsMonthly sales quota achievementCross-functional collaborationProfessional phone etiquetteAfter-call work proceduresInternal team coordination for issue resolutionCommunication skillsClient liaisonCross-functional communicationClient interaction via phone callsCustomer data entry
About this job
- Job Title
- Customer Support Executive
- Location
- Kacheripady, Ernakulam, Kerala
- Employment Type
- Full-Time / Consultant (Based on Experience)
- Industry
- Customer Service / Telecom / BPO
- Experience Required
- 0 – 3 Years (Customer Support / BPO Experience Mandatory)
- Salary Range
- ₹17,000 – ₹20,000 (In-hand, based on experience)
- Shift
- Rotational (9 hours including 1-hour break)
- Working Days
- 6 days/week, 1 weekly off (rotational)
Role Overview
We are seeking dedicated and proactive Customer Support Executives with 0–3 years of customer service experience to join our team. The ideal candidate will handle customer interactions efficiently, resolve queries promptly, and ensure a superior customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Identify customer concerns and provide accurate, timely support.
- Gain deep knowledge of products and services to communicate effectively.
- Coordinate with internal departments for quick issue resolution.
- Log all interactions accurately in CRM systems.
- Collect customer feedback and identify upselling opportunities.
- Meet daily and monthly sales or service targets.
- Be flexible to work in rotational shifts, including night shifts.
Required Skills & Qualifications
- Minimum Qualification: 12th Pass / Graduate.
- Excellent communication skills in English and Hindi (additional language proficiency is an advantage).
- 1–3 years of experience in Customer Support, BPO, or Call Center operations.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Customer-oriented mindset with a focus on quality service delivery.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Opportunity for career growth and skill enhancement.
- Supportive and collaborative work culture.
- Job Types
- Full-time, Permanent
- Pay
- ₹17,000.00 - ₹20,000.00 per month
- Work Location
- In person
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