Order Taker

Green Malabar Trading Kochi · Kochi

Pay₹18,000–25,000a month, as listed

WhereKochiKerala

TypeFull time

Posted30 Sep28 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list46 named

Order fulfilment coordinationCustomer records maintenanceLead generation from existing customersRecord-keepingCustomer complaint handlingAfter-sales serviceConfidential information handlingCollaboration with salesOrder status updatesCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingCoordination with sales teamsPhone communicationOperations coordinationClient enquiry handlingERP systemsSales order data entryInbound voiceERP softwareCross-departmental liaisonBack office processingAfter-sales issue resolutionAccurate transaction records managementHandling dissatisfied clientsStock availability checkingSales order documentationDaily operations report preparationCustomer request processingClient follow-upERP transaction postingCustomer expectation managementConfidential record keepingClient servicesCustomer relationship managementClient status updatesLogistics order managementOrder issue resolutionStatus reportingSales follow-upTeam coordinationAfter-sales follow-upOrder booking managementClient interaction via phone callsCustomer data entry

About this job

Key Responsibilities

Receive customer orders through phone, WhatsApp, email, or other company-approved channels.

Accurately record product name, quantity, rate, customer details, and delivery requirements.

Confirm product availability and pricing before finalizing orders.

Coordinate with BDMs/Sales Team regarding customer orders and special requirements.

Coordinate with Warehouse for stock availability, picking, packing, and dispatch.

Follow up on pending orders and ensure timely delivery.

Inform customers about order status, shortages, substitutions, or delivery delays.

Maintain proper daily records of orders received, processed, pending, and cancelled.

Coordinate with Accounts regarding credit limits, outstanding payments, and order release where required.

Follow up for repeat orders from existing customers.

Identify additional sales opportunities while taking orders and inform the concerned BDM.

Handle customer queries and order-related complaints professionally.

Ensure that all orders are entered correctly into the company's software/ERP/order system.

Prepare daily order reports and submit them to the reporting manager.

Maintain confidentiality of customer, pricing, and company information.

Follow all company policies, sales procedures, and reporting requirements.

Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person

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