Debt Recovery Assistant

Company – VirtualTeam FinServ Pvt. Ltd.

Designation – Debt Recovery Assistant

Process – Debt Recovery & Collection | UAE Banking Process

Eligibility

• Good/Average English communication skills
• Comfortable communicating with customers over calls and emails
• Basic computer knowledge
• Candidates with relevant collection/recovery experience will be preferred

Roles & Responsibilities

• Contact customers of UAE banks regarding their outstanding dues and pending payments.
• Follow up with customers through calls and emails to discuss payment status.
• Understand customer concerns and assist in resolving payment-related queries.
• Negotiate and coordinate with customers regarding suitable payment arrangements, as per company guidelines.
• Maintain regular follow-ups with customers who have committed to making payments.
• Update customer information, call remarks, payment commitments, and follow-up details accurately in the system.
• Handle customer objections professionally and communicate repayment requirements clearly.
• Coordinate with the internal team regarding customer cases, payment updates, and escalations.
• Ensure timely follow-up on assigned accounts and work towards achieving collection targets.
• Maintain confidentiality and follow company policies and applicable process guidelines.
• Achieve individual and team collection/recovery targets.

Salary

Relationship Executive (Intermediate English): ₹13,000 – ₹21,000/- per month

Salary is negotiable for experienced candidates

Other Benefits

• Paid Leaves
• Employee Engagement Activities
• Monday to Friday working
• During the first two weeks, Saturdays are working; thereafter, alternate/other Saturdays as applicable
• Sunday fixed off
• Attractive Incentives: ₹7,000 – ₹60,000/-

Pay

₹15,000.00 - ₹21,000.00 per month

Work Location

In person