Receptionist cum telecaller

About the Role

We are looking for a polished, confident and well-spoken Receptionist cum Telesales Executive to be the first face and voice of our Andheri West branch. You will welcome patients, manage front-desk operations, and drive appointment bookings and service enquiries through outbound and inbound calls.

Key Responsibilities

Front Desk / Reception

Greet patients and visitors warmly and professionally, creating a positive first impression

Handle walk-in registrations, appointment scheduling and patient check-in/check-out

Answer incoming calls and emails, and direct queries to the right doctor or department

Maintain accurate patient records, appointment registers and visitor logs Coordinate with doctors, therapists and support staff to ensure smooth patient flow

Explain clinic services, packages and consultation procedures to patients

Keep the reception area clean, organised and presentable Handle billing, payment collection and issue receipts

Telesales / Lead Conversion

Make outbound calls to leads, enquiries and existing patients to promote clinic services and packages

Convert enquiries into confirmed appointments and treatments

Follow up on missed calls, lapsed patients and pending leads Meet daily and monthly calling and appointment/conversion targets

Update leads and call outcomes in the CRM or tracking sheet

Share regular reports on calls made, leads generated and conversions achieved

Handle patient objections and queries with empathy and accuracy

Required Qualifications and Skills

Graduate in any discipline (preferably B.Com, BA, BBA or BMS)

1–3 years of experience as a receptionist, front-desk executive or telecaller, preferably in a clinic, hospital, wellness or healthcare setting (freshers with excellent communication may be considered)

Excellent command of spoken and written English; fluency in Hindi and Marathi is a strong advantage

Highly presentable, with a pleasant personality and professional grooming Confident, persuasive phone manner and good negotiation skills

Working knowledge of MS Office (Word, Excel), email and basic CRM or data entry Strong interpersonal skills, patience and a customer-first attitude

Ability to multitask, stay organised and remain composed under pressure Target-oriented mindset with a positive, self-motivated approach

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person