Website Operation Manager

Job Description – Website Operations Manager

Company

Maxicola

Location

Sector 37, Gurgaon

Department

E-Commerce / Digital

Experience

3–6 Years

Job Type

Full-Time

About the Role

Maxicola is looking for an experienced and detail-oriented Website Operations Manager to manage the day-to-day operations, performance, content, and overall functionality of the company website.

The ideal candidate should have strong knowledge of e-commerce website management, product cataloguing, website merchandising, analytics, content management, and coordination with technical and creative teams.

Key Responsibilities

Manage the day-to-day operations of the company website and ensure smooth functioning.

Manage product listings, including product names, descriptions, images, pricing, SKUs, attributes, categories, and inventory status.

Ensure all website content and product information is accurate, updated, and aligned with brand guidelines.

Manage website homepage, banners, landing pages, collections, categories, offers, promotions, and merchandising.

Monitor website performance, identify issues, and coordinate with developers/technical teams for timely resolution.

Regularly check website functionality, including product pages, search, filters, cart, checkout, payment gateway, links, and forms.

Coordinate with the design, marketing, content, sales, warehouse, and IT teams for website requirements.

Plan and execute website updates for new product launches, campaigns, promotions, and seasonal collections.

Monitor website traffic, conversion rate, sales, bounce rate, and other key performance metrics.

Prepare and maintain daily/weekly/monthly website performance reports.

Analyse customer behaviour and website data to identify opportunities for improving user experience and conversion.

Monitor website SEO basics, including product titles, descriptions, URLs, metadata, image optimization, and internal linking.

Ensure website inventory and product availability are regularly synchronized and updated.

Coordinate with external agencies, developers, technology partners, and marketplace teams whenever required.

Track and resolve website-related customer experience issues.

Conduct regular website audits to identify content errors, broken links, outdated information, and technical issues.

Keep track of competitor websites, online trends, promotions, and website merchandising practices.

Required Skills

3–6 years of experience in Website Operations / E-Commerce Operations / E-Commerce Management.

Strong understanding of e-commerce websites and online shopping journeys.

Experience with website CMS/e-commerce platforms such as Shopify, Magento, WooCommerce, or similar platforms.

Good knowledge of Google Analytics / GA4 and Google Search Console.

Strong understanding of product catalogue and website merchandising.

Basic understanding of SEO, HTML/CSS, website performance, and UX/UI will be an advantage.

Strong Excel/Google Sheets skills for reporting and data analysis.

Good analytical and problem-solving skills.

Strong attention to detail.

Excellent coordination and communication skills.

Ability to manage multiple tasks and work within tight deadlines.

Pay

₹40,000.00 - ₹60,000.00 per month

Work Location

In person