Store Manager

1\) Customer focus:Driving Net Promoter Score

• Greeting customers when they enter store and coaching the team to do the same

• Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit

• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

• Striving to have long lasting and fruitful relationships with each of our customers

2\)Driving sales vs.plan*Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

• Developing a culture of high sales performance expectations, i.e. Sales Leadership

• Motivating and inspiring the field team to drive for results

• Assessing field capability and establish performance priorities at group level3\)People Development (Attrition Control)

• Assisting in recruiting and selecting high potential staff

• Providing effective on-the-job training and guidance to team members making use of company training modules

• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

• Evaluating the training needs of store associates and working closely with L\&D department to execute the developmental plan

• Understanding the reasons for attrition and taking measures to control it

4\)Cash \& Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds

Ensuring availability of required merchandise and servicesConducting stocktakes regularly

• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed

• Performing the necessary quality checks for the new products

• Working very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Customer

5\)Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence \& implementation

6\)SOP adherence \& implementation

Ensuring that all SOPsfor retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues *Scheduling the team’s shift timings to meet the store’s business needs and demands

• Ensuring staffing levels are adequate to effectively operate the store

7\)Store Upkeep \& maintenance

• Maintaining the store as per standards, regularly cleaning the frames and other equipment at the store

• Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store

Pay

₹25,000.00 - ₹70,000.00 per month

Work Location

In person